PickSpot Network Limited

Imprint, Terms & Conditions,
and Privacy Policy

Imprint

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Company Name: PickSpot Network Limited (the “Company”)
Registered Office: Building: Yare Towers Street/Road: Yusuf Hajj Avenue City/Town: Nairobi District: Starehe, County: Nairobi Station: North of Nairobi Postal Code: 00100 P.O. Box: 38904‍

Registration: Incorporated in Kenya under the Companies Act (Registration No. PVT-Q7U9ZY7M )
Contact: Email – contact@pickspot.net;

Responsible Entity: PickSpot Network Limited is the responsible legal entity for the PickSpot Network platform and website. The Company’s directors or authorized representatives can be reached at the above contact for any legal or compliance matters.

Legal Disclaimer: All information provided by PickSpot Network Limited (on this website and related materials) is for general informational purposes only. While we strive for accuracy and timeliness, we do not guarantee that content is complete, up-to-date, or free of errors. Nothing on our platform constitutes financial or investment advice. PickSpot Network Limited is not liable for the content of external links—the operators of linked external sites are solely responsible for their content. Users are advised to exercise caution and do their own research, especially regarding crypto-related information. Any reliance on information provided is at the user’s own risk.

Intellectual Property: Unless otherwise stated, all logos, brand names, images, and content on the PickSpot website and platform are the intellectual property of PickSpot Network Limited. Unauthorized use, reproduction, or distribution of this material is prohibited.

Jurisdiction: This imprint is provided in compliance with applicable laws and industry best practices. The Company operates under the laws of Kenya. Any official correspondence (e.g., legal notices) should be sent to the registered office address above.

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Terms & Conditions

Last Updated: March 7, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by PickSpot Network Limited, including our automated locker network, the PickSpot online platform, and any related tokens or digital assets (collectively, the “Platform”). By accessing or using the Platform, purchasing a PickSpot locker or medallion NFT, holding or transacting in PST tokens, or otherwise participating in the PickSpot Network, you (“User”) agree to be bound by these Terms. If you do not agree, you must not use the Platform or participate in the network.

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1. Definitions

For clarity in these Terms, the following definitions apply:

PickSpot Network / Platform: The decentralized physical infrastructure network operated by the Company, consisting of smart parcel lockers, related software applications (web or mobile), and the PST cryptocurrency token ecosystem.
PST Token (“PST”): The native cryptocurrency token of the PickSpot Network, used for payment of fees, rewards distribution, and other utilities within the Platform.
Medallion: A non-fungible token (NFT) issued by the Company representing ownership of a unit (e.g., a locker box or a right to earnings) in the PickSpot Network. Owning a medallion may entitle the holder to certain revenue-sharing rewards, as described in these Terms.
Agent: An individual or entity that owns and operates or owns and delegates a PickSpot smart locker unit as part of the network (often also the holder of one or more medallions), eligible to earn fees and rewards.
Services: The services provided by PickSpot Network Limited, including the provisioning of smart locker hardware and software for parcel delivery and pickup, the facilitation of crypto-token based rewards and transactions, and any related support or ancillary services.
User: Any person or entity using the Platform or Services. This includes Agents, customers who use the lockers for deliveries, PST token holders, and visitors to our website

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2. Platform Services

PickSpot Network Limited provides an innovative last-mile delivery solution through an automated locker network combined with blockchain technology. Key aspects of our Services include:

Smart Locker Access: Enabling Users to send, store, and collect parcels through automated PickSpot lockers distributed across various locations. This includes software systems (web portals, apps, or kiosks) to manage deliveries and pickups. Users must follow posted instructions for locker use and must not store prohibited or dangerous items. Separate usage guidelines for locker customers may apply.
Agent Program: Allowing individuals and businesses to become PickSpot Agents by purchasing or deploying PickSpot lockers. Agents can choose an “Own and Operate” model (managing the locker’s upkeep and earning a share of fees in fiat plus token rewards) or an “Own and Delegate” model (where the Company manages the locker on the agent’s behalf, and the agent earns crypto rewards). Specific program details, such as revenue splits (e.g., an agent earning 50% of user fees in the Own & Operate model), are published on our platform and may be updated from time to time.
Medallion Ownership & Revenue Sharing: The Company may issue Medallion NFTs linked to specific locker units or network zones. Owners of medallions are entitled to a share of the revenue generated from the corresponding locker or network activity, paid in PST tokens. The exact revenue-sharing model (percentage of fees or rewards) will be communicated at the time of medallion purchase or via official policy on our site. Owning a medallion does not confer ownership of the Company itself, nor any voting or management rights in the Company; it only entitles the holder to the stated revenue share and potential other network privileges.
Staking Services: Medallion holders may have the option to stake (lock up) their medallion NFT (and possibly associated PST tokens) for a defined period to increase their rewards. Staking terms (such as duration, bonus rates, and early unstaking penalties if any) will be provided in the staking interface or guidelines. When staking a medallion or tokens, Users agree that those assets will be immobilized for the agreed period and cannot be transferred or traded until the staking term ends.
PST Token Utility: The PST token is used as a medium of exchange within the Platform. It can be used to pay for certain fees (with possible discounts for using PST), to receive rewards or revenue share, and to participate in any governance or loyalty programs the network may introduce. The Platform may also accept other payment methods (such as local fiat currency, mobile money, or other cryptocurrencies) for services like locker rental or subscription, but PST provides additional benefits (e.g., discounted fees or special access).

All services are provided subject to these Terms, and Users must follow any additional guidelines or instructions provided in-app or on-site when using specific services.

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3. User Eligibility and Account

Eligibility: To use the Platform or become an Agent/medallion holder, you must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts. By using the Platform, you represent that you meet these eligibility requirements. The Company reserves the right to refuse access to any person or entity at its discretion, for example if you are in a country or region where crypto-related services are prohibited by law.
Account Registration: Certain features (such as managing a locker, receiving PST rewards, or accessing an online dashboard) may require creating an account with PickSpot. You agree to provide accurate, complete information when registering (including undergoing any Know-Your-Customer “KYC” verification, see Section 9) and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Wallet and Addresses: Participation in the PST token economy or medallion ownership will require you to have a compatible digital wallet. You are solely responsible for securely managing your wallet, private keys, seed phrases, and any credentials related to it. The Company never asks for your private keys; if someone does, it may be a scam. The Company is not responsible for any loss of PST tokens or NFTs due to loss of credentials, hacking of your devices, or user error (such as sending tokens to the wrong address).

4. User Obligations and Code of Conduct

By using PickSpot’s Platform or Services, you agree to the following obligations:

Lawful Use: You will use the lockers, Platform, and tokens only for lawful purposes. Prohibited activities include but are not limited to: using lockers to store illegal or hazardous materials; using the Platform to launder money or finance unlawful activities; engaging in fraud, deceit, or other abusive conduct; attempting to hack or disrupt the Platform; or violating any applicable laws or regulations (including postal regulations, import/export rules, and crypto asset laws in your jurisdiction).
Abiding by Terms and Policies: You will comply with all rules and guidelines posted by PickSpot (for example, locker usage instructions, KYC/AML requirements, token sale terms if applicable, and community guidelines). These Terms, along with any specific program terms (like an Agent agreement or medallion sale contract), collectively govern your use. In the event of a conflict, specific program terms may override these general Terms to the extent of the conflict.
Payment of Fees and Charges: You agree to pay any applicable fees for using the Platform or services. For example, if you are an Agent purchasing a locker, you must pay the purchase price and any delivery or setup fees; if you are using a locker as a customer, you must pay any rental or service fee for parcel storage as displayed at the time of transaction; if you are transacting on the Platform (such as buying a medallion or transferring PST), you are responsible for any network gas fees or transaction charges. Fees may be denominated in PST, fiat currency (e.g., Kenyan Shillings or US Dollars), or other currencies as specified. All payments are generally non-refundable except at the Company’s discretion or if required by law.
Taxes: Users are responsible for determining and fulfilling their own tax obligations arising from their activities on the Platform. Any income or rewards you earn (such as revenue-share payouts in PST or gains from selling a medallion) may be subject to taxes in your jurisdiction (e.g., income tax or capital gains tax). PickSpot Network Limited does not deduct or withhold personal taxes for you. We may provide transaction records on request to help you calculate taxes, but you alone must comply with all tax laws applicable to you. If required by law (for instance, certain jurisdictions’ regulations), the Company might withhold taxes or report your transactions to authorities, but if not explicitly required, it is your duty to report and pay taxes.
Maintaining Locker Operations (Agents): If you are an Agent under the “Own and Operate” model, you are responsible for the proper upkeep, security, and accessibility of your PickSpot locker. This includes keeping the locker powered and connected, assisting customers if needed, and maintaining the physical condition of the unit. You must also allow reasonable access to PickSpot technicians for maintenance or inspections. Failure to maintain the locker (leading to excessive downtime or customer complaints) may result in suspension of your participation or reduction of your revenue share, pursuant to our policies. The Company will make a good faith effort to inform you of issues and give you an opportunity to correct them before taking action.
Proprietary Rights and License: The Platform’s software and content is owned by or licensed to the Company. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform and its content solely for its intended purposes (e.g., managing your locker or conducting transactions). You must not reverse engineer, copy, distribute, or create derivative works from our software or materials, except as allowed by law or with our explicit permission.
No Misrepresentation: You shall not impersonate any person or entity, or misrepresent your affiliation with any person or entity when using our Platform. You must provide truthful information in all your dealings with PickSpot (including during KYC verification).
Assumption of Risk: You acknowledge and accept the inherent risks of participating in a crypto-based platform (detailed in Section 6 below) and take responsibility for safeguarding your own assets and information. You will exercise caution and good cyber hygiene (such as using up-to-date security software, enabling two-factor authentication on your account if available, and double-checking addresses for crypto transactions).

5. Medallion Ownership, Staking, and Rewards

PickSpot’s model includes offering “Medallions” to participants as a way to share in network revenue and growth. The following terms apply specifically to medallion ownership and staking:

Medallion Nature: A medallion is represented by an NFT on the blockchain, which serves as a digital certificate of your right to receive a portion of the revenue generated by a specific PickSpot locker or a group of lockers (as defined in the medallion’s description). By purchasing or otherwise acquiring a medallion, you become a Medallion Holder with the right to receive revenue-share distributions as described here. However, holding a medallion does not mean you own the physical locker hardware—ownership of physical lockers is governed by separate agreements (e.g., the Agent purchase contract). The medallion strictly confers a contractual right to a share of revenue and possibly governance or priority privileges in the network, but it is not a share of stock or equity in PickSpot Network Limited.
Purchasing Medallions: Medallions may be sold by the Company through token sales, bonding curve auctions, or other methods, and they may also be traded between users on secondary markets (peer-to-peer or on NFT exchanges) if the Platform permits. When you purchase a medallion from the Company, the price and payment method will be clearly indicated (for example, payable in PST, ETH, USD, etc.). All medallion sales by the Company are final and non-refundable, except as required by consumer protection laws or if a sale is canceled by the Company. The Company reserves the right to perform KYC/AML checks on medallion purchasers and to refuse or cancel a sale if the purchaser does not meet legal requirements or is in a restricted region.
Revenue Sharing: Medallion holders are entitled to receive a share of the revenue generated from the associated locker or network segment. Revenue primarily comes from fees paid by customers using the lockers (such as delivery drop-off or pickup fees, subscription fees from businesses, etc.). The share percentage for medallion holders and the distribution schedule (e.g., monthly payouts) will be communicated in the medallion’s terms or on our website. For example, a medallion might entitle the holder to X% of the net fees collected by the locker’s operations, which will be aggregated and paid out in PST tokens periodically. Important: Revenue share is not guaranteed to be any minimum amount—it fluctuates with actual usage of the locker. If a locker is rarely used (low volume of deliveries), the medallion’s payouts will accordingly be small. By holding a medallion, you acknowledge that your earnings are variable and dependent on market adoption of the service.
Staking Medallions (Optional): The Platform may offer an option for medallion holders to “stake” their medallion NFT and/or stake a certain amount of PST tokens in association with the medallion. Staking typically means you voluntarily lock your asset for a fixed term (e.g., 3 months, 6 months, etc.) during which you cannot sell or transfer the medallion. In return for staking, you might receive enhanced benefits, such as an increased share of revenue (for the staking period), bonus PST token rewards from the network’s reward pool, or priority access to future medallion sales or platform features. The specific staking programs, including terms and incentives, will be described in the Platform interface or an annex to these Terms when launched.
- When you stake, you will be required to actively confirm the staking transaction (which is irreversible for the duration). Early unstaking, if allowed at all, may carry penalties like forfeiting a portion of accumulated rewards. If early unstaking is not permitted, attempting to remove your stake early could simply be impossible due to smart contract enforcement.
- The Company does not have custody of staked medallions or tokens; staking is typically enforced by smart contracts on the blockchain. Therefore, while staked, your NFT/tokens reside in the contract (not in your wallet), but they will be returned to you after the staking period ends automatically. You should understand the technical and market risks of staking—for instance, if the value of PST or the medallion drops during the lock-up, you cannot sell to cut losses; likewise, if values rise, you cannot sell to take profits until the term ends.
No Guarantee of Profits: The medallion and staking program is intended to share actual platform revenue and incentivize long-term participation; it is not a guaranteed investment scheme. The Company makes no promise that holding or staking a medallion will be profitable. There is a risk that you may not recoup your initial purchase price (if any) or that the value of the PST tokens you earn could decrease. All Users should carefully assess their own risk tolerance before buying or staking medallions.
Transfer and Termination: As the medallion is an NFT, you are generally free to transfer or sell it to others, provided that the recipient meets any eligibility requirements (the Platform may require the new holder to also complete KYC, for example) and that the transfer complies with these Terms. If a medallion holder is found to be in material breach of these Terms (for instance, involved in fraud or is a sanctioned individual), the Company reserves the right to disable that medallion’s ability to receive further revenue share or to refuse to recognize the holder’s rights, to the extent legally possible. (We will not arbitrarily confiscate or burn your NFT, but we may exclude a bad actor from the revenue distribution system pending legal resolution.) Additionally, if the underlying locker associated with a medallion is decommissioned or the program is restructured, the Company will, in good faith, provide an alternative compensation or migrate your rights to another equivalent value stream, or otherwise make accommodations as appropriate. Any major changes to the medallion program will be communicated with advance notice.

6. Risks Associated with Crypto Transactions and DePIN Participation

By using the Platform and participating in its crypto-economic system, you acknowledge and accept the following risk factors, among others:

Price Volatility: Cryptocurrency and token values are highly volatile. The price of PST tokens (or any other crypto asset) can fluctuate dramatically over short periods due to market forces, speculation, regulatory events, or technical developments. The value of your PST holdings or medallion could increase or decrease rapidly. You may incur significant losses if the market value drops. Only participate with funds you can afford to lose.
Liquidity Risk: There is no guarantee that PST tokens or medallions will be actively traded or easily convertible to cash or other assets. Liquidity may be limited, especially in the early stages of the project or during market downturns. You might not find buyers for your tokens or NFTs at the price you want (or at all) when you wish to sell.
Regulatory Uncertainty: The regulatory status of cryptocurrencies and tokens like PST is evolving and varies by jurisdiction. Government authorities may introduce new laws or regulations that affect the use, transfer, or legality of crypto assets. For example, some countries may ban cryptocurrency transactions, impose licensing requirements on crypto platforms, or declare certain tokens to be securities or otherwise regulated products. Regulatory changes or actions can materially impact the Platform’s operations or your ability to use your PST/medallions. The Company cannot predict or control legal developments; Users are responsible for understanding and complying with their local laws. If necessary under law, we may restrict or cease operations in certain jurisdictions to comply with regulations, and this may occur on short notice.
Technology and Security Risks: The Platform relies on blockchain and smart contract technology (among other systems). There is a risk of software bugs, hacking, malware, or other technical failures that could result in loss of PST tokens or malfunction of the Platform. For instance: smart contracts could have vulnerabilities that are exploited; the underlying blockchain (PickSpot is built on the Peaq network or others) could experience outages or attacks (like a 51% attack or consensus failure); your personal devices or accounts could be compromised by cyberattacks leading to theft of your crypto assets. While the Company takes security seriously and audits code to mitigate risks, no system is completely secure or fault-free. You acknowledge these risks and agree that the Company is not liable for technological failures outside of its reasonable control.
Loss of Access: If you lose access to your digital wallet (e.g., you forget your seed phrase and have no backup, or your wallet is irretrievably compromised), you could lose all assets in that wallet permanently. Neither PickSpot nor anyone else can restore lost private keys or reverse mistaken transactions. This is an inherent risk of decentralized systems—transactions are typically irreversible once confirmed on the blockchain.
Project Risk: As a DePIN project, PickSpot’s success depends on adoption of the locker network by users and businesses, and execution of our business plan. There is a risk that the project may not meet its goals or become self-sustaining. Factors such as competition, operational challenges, lack of user adoption, economic downturns, or loss of key staff could negatively affect the project. In the worst case, the project could fail or be discontinued, which might render PST tokens or medallions significantly less valuable or even unusable. Users must understand they are participating in a venture with real-world and market uncertainties.
Financial Responsibility: You assume full responsibility for your financial decisions on the Platform. Neither the Company nor any of its officers, employees, or partners will be liable for any outcome of your decision to buy, hold, or use PST tokens or medallions. You should carefully consider your own financial situation and risk appetite, possibly consulting a financial advisor, before engaging in any crypto-related activity. Any decision to participate is solely at your own risk, and by proceeding you agree that you will not hold the Company responsible for losses you may incur.
Not Insured: Assets like PST tokens or NFTs are not bank deposits and are not insured by any government insurance scheme (such as the FDIC in the USA or the Kenya Deposit Insurance Corporation). If you lose assets due to any reason (market crash, theft, platform failure), there is no reimbursement guarantee from any insurer or government.
Legal Status of Tokens: Depending on the jurisdiction, PST tokens or medallions might be considered commodities, securities, utility tokens, or be unclassified. The Company’s view is that PST is a utility token for accessing and rewarding platform services, not an investment contract. However, regulators might interpret it differently. If a regulator determines PST or medallions are regulated instruments, the Company may have to take actions like restricting transfers, requiring additional accreditation of Users, or even buying back or canceling tokens to comply with law. Such actions could affect token value and your ability to transact. By using the Platform, you acknowledge this uncertainty.

(The above list is not exhaustive; please understand there may be other risks, such as changes in transaction fees (gas costs), force majeure events (see Section 10), or personal factors. You are strongly encouraged to read our whitepaper and additional resources to fully educate yourself about PickSpot’s model and associated risks.)

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7. Disclaimers of Warranties

Use at Your Own Risk: The PickSpot Platform, Services, PST tokens, medallions, and all content are provided “as is” and “as available” without any warranty of any kind, either express, implied, or statutory. To the maximum extent permitted by law, the Company disclaims all warranties and representations, whether express or implied, regarding the Platform and related offerings. This includes, but is not limited to:

Availability and Uptime: We do not guarantee that the Platform or any service (including locker availability or network connectivity) will be uninterrupted, timely, secure, or error-free. While we strive to avoid downtime, maintenance or outages may occur.
Performance and Accuracy: We make no warranty that the results obtained from using the Platform (e.g., the amount of rewards, or the speed of delivery, or accuracy of data displays) will meet your expectations or be accurate and reliable. All calculations of fees, rewards, or balances are provided in good faith on a best-effort basis.
Fitness for Purpose: We disclaim any implied warranties of fitness for a particular purpose and merchantability. For example, we do not warrant that the locker hardware or software is fit for any user’s specific needs beyond the general intended use of parcel storage and retrieval, nor that the PST token will serve any particular investment or hedging purpose.
Non-Infringement: We do not warrant that the Platform’s operation or the content provided does not infringe the rights of any third party. However, we represent that to the best of our knowledge we have all necessary rights to operate the service.
External Services: If you access third-party services or content through links on our Platform (for instance, using a third-party crypto exchange to trade PST, or a courier service integrated for deliveries), we make no warranties regarding those third-party services. Your use of external sites or services is at your own risk and subject to their terms.

No Advice: No information or communication from PickSpot (whether written on the website, through customer support, or orally) shall create any warranty. Nothing we communicate is financial, investment, or legal advice. You should consult your own advisors. Users must rely on their own judgment or advice from professionals in making decisions.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not fully apply to you. In such cases, the remaining disclaimers still apply to the fullest extent permitted by applicable law.

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8. Limitation of Liability

To the fullest extent permitted by applicable law, PickSpot Network Limited and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, goodwill, data, or other intangible losses, arising out of or in connection with: (a) your use of or inability to use the Platform or Services; (b) any performance or non-performance of the Platform, or any error, interruption, or loss of access to the Platform; (c) your purchase, holding, use, or sale of any PST tokens or medallions; (d) any unauthorized access to or alteration of your transmissions or data; or (e) any other matter relating to the Platform or these Terms.

Monetary Cap: In jurisdictions where limitation of liability for certain damages is not fully enforceable, you agree that our total cumulative liability to you for any claims arising from or related to the Platform or these Terms shall be limited to the greater of: (i) the total amount of fees you paid to the Company (if any) in the twelve (12) months prior to the event giving rise to the claim; or (ii) USD $100 (or equivalent in local currency). This limitation applies to the maximum extent permitted by law, regardless of the cause or form of action (contract, tort, negligence, strict liability, or otherwise).

User Responsibility: By accepting these Terms, you agree that you assume all risk for your use of the Platform, and you release the Company from any and all liability for any outcomes, except to the extent that liability cannot by law be limited. You specifically acknowledge that crypto assets carry significant risk and that the responsibility for safeguarding your tokens, understanding the system, and complying with laws lies entirely with you. If you are dissatisfied with any aspect of the Platform or these Terms, your sole and exclusive remedy is to discontinue use of the Platform and, if applicable, to liquidate your PST tokens and medallions at your discretion (subject to the conditions and risks noted).

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. If such laws apply to you, some of the above limitations may not apply to the extent disallowed, but all other limitations shall apply to the fullest extent possible.

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9. Know-Your-Customer (KYC) and Compliance

Given the regulated nature of certain services and to maintain the integrity of our network, we may require Users to undergo identity verification and other compliance checks:

KYC Procedure: Before participating in certain transactions (for example, purchasing a medallion, receiving large payouts, or accessing particular Platform features), you may be required to provide personal identification information and documents (such as government-issued ID, proof of address, selfies for facial verification, etc.). We will use this information to verify your identity, screen for anti-money laundering (AML) and counter-terrorist financing (CTF) purposes, and ensure you are not on any prohibited-sanctions lists. Our collection and use of personal data is outlined in the Privacy Policy (see below). By using the Platform, you agree to provide accurate information for KYC and acknowledge that we may prevent usage or freeze certain functionalities if KYC is not completed satisfactorily.
Ongoing Compliance: Even after initial verification, we reserve the right to request additional KYC documentation or re-verification at any time, especially when regulations change or if your transaction activity raises flags under our compliance controls. We also monitor transactions on the Platform (including blockchain transactions involving PST tokens and medallions) for any suspicious activity. Unusual patterns that might indicate prohibited behavior (such as structuring transactions to avoid reporting thresholds, or using mixers/tumblers with PST) may result in a temporary hold on your account while we conduct due diligence.
Regulatory Reporting: The Company may be obligated to report certain information about Users or transactions to governmental authorities (for example, large transaction reports, suspicious activity reports, or tax-related reports) under Kenyan law or other jurisdictions’ laws if applicable. By using the Platform, you consent to such reporting and acknowledge that we may provide your information to regulators or law enforcement if required by law or legitimate legal request.
Region Restrictions: If you are located in a country or region that is subject to sanctions or broad cryptocurrency bans (for example, countries on sanctions lists or places where crypto is illegal), you are not permitted to use our Platform. Attempting to use the Platform from a restricted region is a violation of these Terms and may result in account termination and reporting to authorities if warranted. We implement geo-blocking and other measures to prevent access where legally required, but Users must also take responsibility not to circumvent such restrictions.
Suspension & Termination for Compliance: The Company has the right to suspend or terminate your access to the Platform or freeze certain assets or privileges immediately and without prior notice if we believe you have violated any law or regulation, or any portion of these Terms relating to legal compliance. This includes if you refuse to complete KYC, if you provided false information, or if your actions potentially expose the Company to legal liability or sanction. In such cases, we will, where permitted, inform you of the suspension and perhaps allow you to remedy the issue (e.g., complete KYC), but if not resolved, termination may be permanent.

10. Force Majeure

PickSpot Network Limited shall not be liable for any delays or failure to perform any obligation under these Terms if the delay or failure results from a Force Majeure event. Force Majeure means any event beyond our reasonable control, including but not limited to:

Natural disasters (e.g., earthquakes, floods, fires) or extreme weather events.
War, acts of terrorism, hostilities, civil unrest, or riots.
Government actions, such as expropriation, prohibition, regulations, outages resulting from government intervention, or newly imposed legal restrictions that render the Platform’s operations impractical or unlawful (e.g., a sudden ban on our services).
Power failures, internet or telecommunications outages, or blockchain network outages (including congestion, breakdown of the underlying blockchain used by PST or medallions, or major hacks on the blockchain).
Labor disputes, strikes, or lockouts (whether involving our own workforce or those of third-party suppliers).
Epidemics, pandemics, or quarantines that disrupt normal business operations.
Cybersecurity incidents that are beyond our control, such as zero-day exploits or attacks on third-party infrastructure (e.g., cloud platforms or exchanges) that we rely on.

During a Force Majeure event, our obligations (including any service level commitments or distribution of rewards) are suspended for the duration of the event. We will make reasonable efforts to mitigate the impact and resume full operations as soon as feasible. However, there may be cases where certain services are disabled or limited either proactively to protect the network or by necessity (for instance, if blockchain transactions are not possible due to an outage, we cannot distribute PST rewards until it’s resolved).

If a Force Majeure event continues for an extended period, the Company will communicate with Users on next steps (which might include potential termination of certain services or other adjustments). Users acknowledge that Force Majeure events can occur and agree that the Company will not be considered in breach of these Terms for such suspensions or failures to perform caused by Force Majeure.

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11. Modification of Terms

The crypto and regulatory landscape is fast-evolving, and our business may also change over time. Therefore, the Company reserves the right to modify or update these Terms & Conditions at any time. If we make material changes, we will notify Users by posting the updated Terms on our website and updating the “Last Updated” date at the top, and/or by sending an email notification or platform alert. It is your responsibility to review any updated Terms. Continued use of the Platform or retention of PST tokens/medallions after changes to the Terms constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Platform and may consider disposing of your PST tokens and medallions (subject to any restrictions in your jurisdiction).

For clarity, no unilateral amendment will retroactively impose additional charges or remove fundamental rights without notice. However, certain changes might be required to comply with law or improve security and could be effective immediately for compliance or safety reasons. We encourage you to check the Terms periodically.

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12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles. However, we reserve all rights to mandatory consumer protections provided under the laws of your residence if you qualify as a consumer under those laws (meaning that Kenyan law will not deprive you of any protections you are entitled to in your home jurisdiction).

Dispute Resolution: In the event of any dispute, claim, or controversy between you and the Company arising out of or relating to the Platform or these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If a resolution cannot be reached informally within 30 days, the dispute shall be referred to binding arbitration under the rules of an established arbitration body in Kenya (e.g., the Nairobi Centre for International Arbitration), conducted in English, unless you and the Company agree on an alternative forum or method. The arbitrator’s decision will be final and may be entered in any court of competent jurisdiction. Exception: If you are a consumer residing in a jurisdiction that does not permit mandatory arbitration or offers you the right to bring claims in your local courts (e.g., some EU countries), then this arbitration clause may not apply to the extent of such prohibition, and you may have the right to resolve disputes in your home forum under local law.

Class Actions Waiver: To the extent permissible by law, you and the Company agree that any disputes will be resolved on an individual basis, and no class or representative actions are permitted. You agree not to participate in or seek to recover relief through any class, collective, or representative lawsuit or proceeding against PickSpot.

Jurisdiction: Subject to the arbitration clause above, if any matter is taken to court (e.g., to enforce an arbitration award or where arbitration is not required), it shall be subject to the exclusive jurisdiction of the courts of Kenya, and both you and the Company consent to venue and personal jurisdiction there.

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13. Miscellaneous

Entire Agreement: These Terms (along with the Privacy Policy and any additional program-specific terms) constitute the entire agreement between you and PickSpot Network Limited regarding the use of the Platform. They supersede any prior agreements or communications, whether written or oral, relating to the subject matter.
Severability: If any provision of these Terms is found to be unlawful or unenforceable, that provision will be deemed severed from the Terms and will not affect the validity and enforceability of the remaining provisions. The invalid provision shall be modified or interpreted to best accomplish its intended purpose within the limits of law.
No Waiver: The failure of the Company to enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver must be explicit and in writing to be effective.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you. These Terms will inure to the benefit of and be binding upon the parties and their permitted successors and assigns.
No Partnership: Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and the Company. You are participating in the Platform as an independent party and are responsible for your own actions.
Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.

If you have any questions or concerns about these Terms & Conditions, please contact us at contact@pickspot.net. By proceeding to use the Platform, you acknowledge that you have read, understood, and agree to all of the above.

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Privacy Policy

Last Updated: March 7, 2025

PickSpot Network Limited (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains what information we collect about Users of the PickSpot Network platform (including our website, app, and related services) and how we use, share, and safeguard that information. It also outlines your rights in relation to your personal data. This Policy is in compliance with applicable international privacy laws, including the EU General Data Protection Regulation (GDPR) and Kenya’s Data Protection Act, 2019, among others. By using our Platform or services, you consent to the practices described in this Policy.

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1. Information We Collect

We collect several types of information from and about Users, including:

Personal Identification Information: When you create an account or become an Agent or purchase a medallion, we may collect information such as your full name, date of birth, contact address, phone number, email address, and other identifiers. This includes any information you provide for KYC/AML verification (e.g., ID numbers, copies of identification documents like passport or national ID, passport-style photographs or selfies for identity verification, etc.).
Financial Information: To facilitate transactions, we might collect information such as your cryptocurrency wallet addresses, transaction hashes, and, where applicable, traditional payment details (e.g., M-Pesa number, bank account or card info) if you use fiat gateways. Note that we do not collect or store your private keys or seed phrases for crypto wallets—those remain under your control. However, we may associate your public blockchain address with your account for rewards distribution and monitoring purposes.
Transactional and Usage Data: This includes records of your interactions with our Platform. For example:
- Locker Usage: If you use a PickSpot locker (either as an Agent or as a customer picking up/dropping off a parcel), we may record transaction details like locker location, time of access, package IDs, fees paid, etc.
- Token Transactions: We log when PST token or medallion transactions occur on the Platform—such as purchases of PST or medallions through our interface, staking actions, or reward payouts. We may track amounts, timestamps, involved addresses, and reference numbers.
- Website/App Interaction: We collect data about how you interact with our website or app (pages visited, buttons clicked, time spent, etc.) through the use of cookies or similar tracking technologies (described further below). This helps us improve user experience.
Technical and Device Information: When you access our Platform, we automatically collect certain technical information such as your IP address, browser type, device type (e.g., phone model), operating system, unique device identifiers, and perhaps geolocation data (if you permit it, for example to show nearby lockers). We also log connection timestamps and potentially logs of errors or crashes your app experienced.
Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience, for authentication, and for analytics. Cookies are small text files placed on your device that allow us to remember your preferences (e.g., language, or keeping you logged in) and gather usage statistics. You can manage cookie preferences via your browser settings, and you may opt-out of certain analytics cookies—however, core cookies (for login sessions, etc.) might be necessary for the site to function. For more details, see our Cookie Notice (if provided) or contact us.
Communication Records: If you contact us for support or with inquiries, we will keep records of that correspondence, which may include your email, the content of your messages, and our responses. We may also record call logs or support chat conversations for quality and training.

We collect most of this information directly from you (for example, when you fill out forms or perform transactions). Some information, like blockchain transaction data, is collected from public blockchain networks. Other info (like device details or usage logs) is collected automatically through our systems.

We do not knowingly collect personal data from children. Our services are not directed to individuals under 18, and if we discover that a minor has provided us with personal information, we will delete it in accordance with applicable laws.

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2. How We Use Your Information

We use the collected information for the following purposes, consistent with the principle of data minimization and lawful processing under GDPR, Kenya DPA, and similar laws:

Service Delivery: To provide and maintain our Services. For example, we use personal and financial info to set up your account, enable you to buy a medallion or receive PST rewards, and allow you to use lockers. If you are a locker customer, we use your info to facilitate parcel deliveries (e.g., linking your phone number or email to a parcel pickup code).
Identity Verification and Security: To fulfill KYC/AML legal requirements and ensure the integrity of our platform. Your identification documents and personal details are used to verify you are who you claim, to screen against sanctions or watchlists, and to prevent fraud. We also use data like device info and IP addresses to detect and prevent suspicious or unauthorized account access.
Transaction Processing: We use your financial and transaction data to execute and record transactions you authorize. For instance, if you stake tokens, our system logs that action under your account; if you earn a reward, we use your wallet address to send you PST; if you make a payment in fiat, we process that payment through our payment service providers.
Communications:
- Transactional Communications: We may send you confirmations, receipts, technical notices, updates, security alerts, and support messages related to your use of the Platform (e.g., notifications about parcel pickup, monthly earnings statements as an Agent).
- Marketing Communications: If you have given consent (or if otherwise permitted by applicable law for existing customers), we might send newsletters, promotional offers, or news about project updates and new features. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us. (Opting out of marketing does not affect transactional or service-related communications.)
Platform Improvements and Analytics: We use usage and technical data (often aggregated or pseudonymized) to analyze how our Platform is used. This helps us troubleshoot issues, understand User preferences, and improve our services and features. For example, we might analyze which features Agents use most or what times lockers are busiest to optimize our operations. We may use third-party analytics tools (like Google Analytics) that set their own cookies, but only in accordance with applicable consent requirements.
Personalization: To the extent permitted, we may use data to personalize your experience—such as showing relevant content in your preferred language, or recommending the nearest lockers, or tailoring the app to your usage patterns.
Legal Compliance and Enforcement: We may process your personal data as required to comply with applicable laws and regulations (e.g., retaining transaction records for KYC/AML, tax, or accounting purposes). If law enforcement or a regulator lawfully requests information, we may use your data to respond. We also use personal data to enforce our Terms & Conditions—for instance, investigating potential violations (like fraud or network abuse) and taking action such as account suspension if necessary.
Corporate Transactions: If we undergo a business transition such as a merger, acquisition, or asset sale, we may use (and transfer) your information to evaluate or carry out that transaction, subject to appropriate confidentiality agreements. Your data might be one of the transferred assets, but any successor entity will be bound by terms that are at least as protective of your privacy as this Policy.
Other Purposes with Consent: If we ever need to use your data for a purpose not covered above, we will explain it to you at the time and, if required by law, obtain your consent. You have the right to refuse or withdraw such consent.

Our legal bases for processing personal data under GDPR (where applicable) include your consent (for marketing or certain optional data you provide); performance of a contract (to deliver services you requested under our Terms); compliance with legal obligations (KYC/AML, etc.); and our legitimate interests (to secure and improve our platform, prevent fraud, etc.), balanced against your rights. Under Kenya’s Data Protection Act, we similarly ensure we have a lawful purpose (like necessity for the service or compliance with law) for each processing activity.

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3. How We Share Your Information

We treat your personal information with care and confidentiality. However, in certain circumstances we share your data with third parties, as outlined below, and always under appropriate safeguards:

Service Providers (“Processors”): We engage trusted third-party companies to perform services on our behalf (e.g., identity verification, payment processing, cloud hosting). They are contractually obligated to handle your data securely and only for our purposes.
Business Partners and Affiliates: We may partner with logistics companies or e-commerce platforms to deliver services, or we may share information with affiliate entities under common ownership. Any shared data is limited to what is necessary for the service or partnership.
Legal and Regulatory Disclosures: We may disclose personal information if we determine it is permitted or required by law (e.g., subpoenas, court orders), or necessary to investigate or protect against fraud or illegal activity, or to assert legal claims.
Blockchain Disclosures: By nature, blockchain transactions are public. Your wallet address and transaction details may be visible on a public ledger. While that data typically does not include your name, it can be linked to your identity if, for example, your wallet address is associated with your KYC details or you disclose it publicly.
Third-Party Integrations: If you use features involving third-party courier services or link an external crypto wallet provider, data might be shared with that third party under their own terms.
Sale or Merger of the Company: If PickSpot Network Limited is involved in a merger or sale, user information may transfer to the new owner, subject to continued protections at least as strict as this Policy.

We do not sell your personal data to third parties for their own marketing or profit.

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4. International Data Transfers

Your data may be transferred outside your country (e.g., from Kenya to servers in Europe or the U.S.). We follow recognized legal mechanisms (e.g., Standard Contractual Clauses for EU users, compliance with Kenya’s Data Protection Act for Kenyan users) and take steps to ensure adequate protection in recipient jurisdictions.

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5. Data Security

We use technical and organizational measures (encryption, access controls, audits, etc.) to protect your data. No system is 100% secure, and we cannot guarantee absolute security of your data. You must also protect your own credentials and promptly report any suspected unauthorized access.

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6. Data Retention

We keep personal data as long as needed to fulfill the purposes for which it was collected or to comply with legal obligations (e.g., AML record-keeping). Once data is no longer needed, we securely delete or anonymize it, though backups and archived copies may remain for some time.

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7. Your Rights and Choices

Depending on your jurisdiction, you have rights such as access, rectification, erasure, restriction of processing, data portability, and objection to processing. You can also withdraw consent at any time (if processing is based on consent). Please contact us at privacy@pickspot.net or contact@pickspot.net to exercise these rights. We may need to verify your identity before completing your request.

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8. Additional Notes for Specific Jurisdictions

Kenya: We comply with the Kenya Data Protection Act, 2019.
EU (GDPR): EU users have GDPR rights, such as to lodge a complaint with a Data Protection Authority.
Other Regions: We strive to respect relevant privacy laws globally (e.g., CCPA for California residents).
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9. Cookies and Tracking (Brief Notice)

We use cookies for essential functions, analytics, and potentially functional or advertising purposes. You can manage cookie preferences in your browser. See our Cookie Policy or contact us for details.

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10. Changes to this Privacy Policy

We may update this Policy from time to time. We will revise the “Last Updated” date and notify you if changes are material. Continued use of our Platform after changes take effect implies acceptance of the updated Policy.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact our Data Protection team:

Email: privacy@pickspot.net (or contact@pickspot.net)
Address: Data Protection Officer, PickSpot Network Limited, Valley View Park, Parklands, Nairobi, Kenya

We appreciate the opportunity to address any concerns directly before you contact supervisory authorities.

PickSpot Network Limited — Official Registration Details

PickSpot Network Limited is a Private Limited Company lawfully incorporated in Kenya. Below are our official registration details for transparency and verification:

Certificate of Incorporation
- Registration Number: PVT-Q7U9ZY7M
- Date of Incorporation: 11 June 2024
- Issuing Authority: Registrar of Companies (Kenya)
Registered Address
- Building: Yare Towers
- Street/Road: Yusuf Hajj Avenue
- City/Town: Nairobi
- District: Starehe, County: Nairobi
- Station: North of Nairobi
- Postal Code: 00100
- P.O. Box: 38904

Disclaimer: The information provided here is for informational and verification purposes only. It does not constitute an endorsement, investment guarantee, or legal/financial advice. Any inquiries regarding the official status of PickSpot Network Limited may be directed to the Kenya Registrar of Companies or the Kenya Revenue Authority using the reference numbers above. Users and interested parties should conduct their own due diligence as needed.

Thank you for reviewing our Imprint, Terms & Conditions, and Privacy Policy. By continuing to use the PickSpot Network Platform, you acknowledge that you have read and agreed to these provisions. If you have any questions or concerns, please contact us at contact@pickspot.net.

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Service Providers (“Processors”): We engage trusted third-party companies to perform services on our behalf (e.g., identity verification, payment processing, cloud hosting). They are contractually obligated to handle your data securely and only for our purposes.
Business Partners and Affiliates: We may partner with logistics companies or e-commerce platforms to deliver services, or we may share information with affiliate entities under common ownership. Any shared data is limited to what is necessary for the service or partnership.
Legal and Regulatory Disclosures: We may disclose personal information if we determine it is permitted or required by law (e.g., subpoenas, court orders), or necessary to investigate or protect against fraud or illegal activity, or to assert legal claims.
Blockchain Disclosures: By nature, blockchain transactions are public. Your wallet address and transaction details may be visible on a public ledger. While that data typically does not include your name, it can be linked to your identity if, for example, your wallet address is associated with your KYC details or you disclose it publicly.
Third-Party Integrations: If you use features involving third-party courier services or link an external crypto wallet provider, data might be shared with that third party under their own terms.
Sale or Merger of the Company: If PickSpot Network Limited is involved in a merger or sale, user information may transfer to the new owner, subject to continued protections at least as strict as this Policy.

We do not sell your personal data to third parties for their own marketing or profit.‍

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We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share information with third-party service providers to help us operate, provide, improve, integrate, customize, support, and market our services.

PickSpot Network Limited Imprint, Terms & Conditions, and Privacy Policy