THE PROBLEM

Physical commerce is fragmented.

Every transaction starts from zero

Customer identity, delivery details and preferences are recreated across merchants, platforms and orders.

Commerce happens across disconnected surfaces

A transaction may begin in chat, on a marketplace, on a website or somewhere else entirely — but the infrastructure underneath it changes every time.

Payment and delivery don’t share context

The payment knows money moved. The courier knows where a parcel is going. Neither understands the complete transaction.

There is no shared layer connecting it all

Buyers, merchants, orders, payments and deliveries remain separate records across separate systems.

SOLUTION

One transaction.

Built for both sides.

PickSpot keeps both sides and every part of the transaction connected from the moment a sale is agreed to the moment the order is completed.

FOR BUYERS

Buy with confidence.

Review exactly what you’re buying, pay through PickSpot, track the delivery and confirm only when it arrives.

If something goes wrong, PickSpot handles the refund and return.

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FOR MERCHANTS

Turn “I’ll take it” into an order.

Send the customer an order request. They review and pay through PickSpot before the item moves.

PickSpot connects delivery, confirmation and payout through completion.

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VISION

Building the transaction layer for physical commerce

(01)

Commerce happens everywhere

Transactions no longer belong to a single storefront. They begin on websites, marketplaces, social platforms, messaging apps and directly between people.

The infrastructure underneath them should work wherever commerce happens.

(02)

Every transaction still starts from zero

Today, customer details, delivery information and transaction context are recreated every time someone buys from somewhere new. There is no shared layer carrying that context from one system to the next.

(03)

Identity should travel with the customer

A PickSpot gives each person a reusable identity for the information needed to complete physical transactions.

One identity across merchants, platforms and orders.

(04)

The transaction should stay connected

Identity, order, payment, delivery and confirmation shouldn't exist as separate systems.

PickSpot connects them from the moment a transaction begins until it is complete.

(05)

One PickSpot. Everywhere.

Get a PickSpot once.

Use it wherever you buy, however the transaction starts and wherever commerce goes next.

PickSpot Business gives merchants one place to turn a sale into a completed transaction — from order and payment to delivery, confirmation and payout.

Turn “I’ll take it” into an order

Once the customer is ready to buy, send them an order request with what they’re buying and the price.

Problems are resolved within the system

If delivery fails or the customer rejects the order, PickSpot handles the refund and coordinates the item’s return.

TRACKED END-TO-END

Your customer tracks the rider in real time, from pickup at your shop to delivery at their saved location. No “where is my parcel?” messages.

Confirmation completes the order

The customer confirms successful delivery with a one-time code. That confirmation completes the transaction and releases the merchant payout.

PAYMENT ASSURANCE BEFORE DISPATCH

PickSpot confirms customer payment before pickup. Once the customer has paid, PickSpot sends a rider to collect the parcel.

PICKSPOT

Commerce is changing. We’re building for what comes next.

Follow PickSpot as we expand the product, launch new markets and build new ways for buyers and merchants to transact.

The transaction layer for physical commerce.